Resolved after 16 hours 54 minutes, on October 20, 2025.
All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.
Update timeline
- identified Oct 20, 2025, 09:57 AM UTC
Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com
- resolved Oct 21, 2025, 02:52 AM UTC
All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.
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