Resolved after 3 hours 7 minutes, affecting Support Center, on January 22, 2026.
This incident has been resolved.
Affected components
Support Center
Update timeline
- investigating Jan 22, 2026, 10:26 AM UTC
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
- investigating Jan 22, 2026, 11:44 AM UTC
Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
- investigating Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
- resolved Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
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