BigCommerce incident
Elevated Error Rates when Connecting UPS Live Quotes
Minor Vendor's status page →
Resolved after 1 hour 22 minutes, affecting Control Panel, on January 22, 2026.
The issue has been identified and a fix is being rolled out.
Affected components
Control Panel
Update timeline
- investigating Jan 22, 2026, 06:41 PM UTC
Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.
- identified Jan 22, 2026, 07:49 PM UTC
The issue has been identified and a fix is being rolled out.
- resolved Jan 22, 2026, 08:04 PM UTC
This issue has been resolved.
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