Resolved after 7 hours 34 minutes, affecting Control Panel and Storefront, on February 13, 2026.
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
Affected components
Update timeline
- investigating Feb 13, 2026, 04:56 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
- identified Feb 13, 2026, 05:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 13, 2026, 05:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 12:31 PM UTC
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
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