BigCommerce incident

Cannot reach checkout payment step

Resolved after 20 minutes, affecting Checkout & Payment Processing, on December 29, 2025.

resolved Dec 29, 2025, 03:21 AM UTC

Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.

Started
Dec 29, 2025, 03:00 AM UTC
Resolved
Dec 29, 2025, 03:21 AM UTC
Duration
20m
Detected by Pingoru
Dec 29, 2025, 03:00 AM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Dec 29, 2025, 03:00 AM UTC

    Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

  2. resolved Dec 29, 2025, 03:21 AM UTC

    Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.

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