Resolved after 1 hour 17 minutes, affecting API & Webhooks, on November 3, 2025.
BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.
Affected components
Update timeline
- investigating Nov 03, 2025, 02:54 PM UTC
We are currently investigating this issue.
- investigating Nov 03, 2025, 02:55 PM UTC
BigCommerce engineers are investigating an issue with Order Webhook delivery on APAC stores
- identified Nov 03, 2025, 03:28 PM UTC
BigCommerce engineers have identified the issue impacting webhook delivery and are implementing a fix
- monitoring Nov 03, 2025, 03:54 PM UTC
BigCommerce engineers have implemented a fix and are observing successful webhook deliveries.
- resolved Nov 03, 2025, 04:11 PM UTC
BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.
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