BigCommerce incident

Phone and Chat Support Offline

Critical Vendor's status page →

Resolved after 28 minutes, affecting Support Center, on January 30, 2026.

monitoring Jan 30, 2026, 04:26 AM UTC

The issue with our support center has a fix implemented and we are currently monitoring the situation.

Started
Jan 30, 2026, 03:59 AM UTC
Resolved
Jan 30, 2026, 04:27 AM UTC
Duration
28m
Detected by Pingoru
Jan 30, 2026, 03:59 AM UTC

Affected components

Support Center

Update timeline

  1. investigating Jan 30, 2026, 03:59 AM UTC

    Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

  2. monitoring Jan 30, 2026, 04:26 AM UTC

    The issue with our support center has a fix implemented and we are currently monitoring the situation.

  3. resolved Jan 30, 2026, 04:27 AM UTC

    The issue with our support center has been resolved.

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