BigCommerce incident

Search Issues

Resolved after 15 minutes, affecting Storefront, on October 24, 2025.

investigating Oct 24, 2025, 06:43 PM UTC

Commerce engineers are currently investigating an issue when using faceted search features. We will provide an update shortly.

Started
Oct 24, 2025, 06:43 PM UTC
Resolved
Oct 24, 2025, 06:59 PM UTC
Duration
15m
Detected by Pingoru
Oct 24, 2025, 06:43 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 24, 2025, 06:43 PM UTC

    Commerce engineers are currently investigating an issue when using faceted search features. We will provide an update shortly.

  2. resolved Oct 24, 2025, 06:59 PM UTC

    This incident has been resolved.

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