BigCommerce incident

Failed GraphQL Logins

Minor Vendor's status page →

Resolved after 1 hour 45 minutes, affecting API & Webhooks, on December 25, 2025.

identified Dec 25, 2025, 07:48 PM UTC

We are continuing to work on a fix for this issue.

Started
Dec 25, 2025, 05:15 PM UTC
Resolved
Dec 25, 2025, 07:00 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 25, 2025, 05:15 PM UTC

Affected components

API & Webhooks

Update timeline

  1. identified Dec 25, 2025, 05:06 PM UTC

    Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.

  2. identified Dec 25, 2025, 07:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 25, 2025, 07:48 PM UTC

    This incident has been resolved.

Your product runs on more than BigCommerce

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →