BigCommerce incident

Meta CAPI event delivery delays

Resolved after 1 hour 41 minutes, affecting Reporting & Analytics, on March 5, 2026.

resolved Mar 05, 2026, 06:24 PM UTC

Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.

Started
Mar 05, 2026, 04:42 PM UTC
Resolved
Mar 05, 2026, 06:24 PM UTC
Duration
1h 41m
Detected by Pingoru
Mar 05, 2026, 04:42 PM UTC

Affected components

Reporting & Analytics

Update timeline

  1. monitoring Mar 05, 2026, 04:42 PM UTC

    Commerce Engineers are investigating a delay with Meta CAPI event delivery caused by an active Meta Marketing API incident. Events continue processing at a reduced rate, which has created backlog for a subset of stores. We will continue monitoring and provide updates as they are available.

  2. resolved Mar 05, 2026, 06:24 PM UTC

    Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.

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