BigCommerce incident

Issue impacting Catalyst Checkouts

Resolved after 1 hour 8 minutes, affecting Checkout & Payment Processing, on January 8, 2026.

resolved Jan 08, 2026, 04:49 PM UTC

Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.

Started
Jan 08, 2026, 03:41 PM UTC
Resolved
Jan 08, 2026, 04:49 PM UTC
Duration
1h 8m
Detected by Pingoru
Jan 08, 2026, 03:41 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Jan 08, 2026, 03:41 PM UTC

    Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.

  2. identified Jan 08, 2026, 03:46 PM UTC

    Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.

  3. monitoring Jan 08, 2026, 04:21 PM UTC

    Commerce engineers have implemented a fix and are monitoring the results.

  4. resolved Jan 08, 2026, 04:49 PM UTC

    Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.

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