Resolved after 22 minutes, affecting Control Panel and Storefront, on February 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Control PanelStorefront
Update timeline
- investigating Feb 10, 2026, 11:33 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
- identified Feb 10, 2026, 11:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 11:55 AM UTC
This incident has been resolved.
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