Genetec Outage History
Genetec is up right nowPingoru has recorded 129 incidents for Genetec: 129 in the last 12 months and 37 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 144 of 720 (20%) |
| May 2026 | 12 | 13 of 744 (2%) |
| June 2026 | 14 | 95 of 720 (13%) |
| July 2026 | 14 | 43 of 744 (6%) |
| August 2026 | 17 | 49 of 744 (7%) |
| September 2026 | 8 | 21 of 720 (3%) |
| October 2026 | 10 | 122 of 591 (21%) |
Incidents, newest first
Major August 13, 2026 Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems 1h 36m
Started Aug 13, 2026, 08:25 PM UTC· resolved Aug 13, 2026, 10:02 PM UTC
- investigating Aug 13, 2026, 08:25 PM UTC
We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.
- identified Aug 13, 2026, 08:27 PM UTC
We have identified the issue and are preparing a fix.
- identified Aug 13, 2026, 08:47 PM UTC
The fix is currently being deployed to the affected systems.
- monitoring Aug 13, 2026, 08:58 PM UTC
The impacted systems have now been fixed. We are continuing to monitor the situation.
- resolved Aug 13, 2026, 10:02 PM UTC
All systems are now functional
Minor August 7, 2026 Syncing Issue Affecting Newly Enrolled Access Control Devices 1h 53m
Started Aug 07, 2026, 03:24 PM UTC· resolved Aug 07, 2026, 05:17 PM UTC
- investigating Aug 07, 2026, 03:24 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Aug 07, 2026, 03:45 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Aug 07, 2026, 05:17 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor August 6, 2026 Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia 2h
Started Aug 06, 2026, 12:37 PM UTC· resolved Aug 06, 2026, 02:37 PM UTC
- investigating Aug 06, 2026, 12:37 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Australia East. We are working on it. We apologize for any inconvenience this may cause.
- investigating Aug 06, 2026, 12:57 PM UTC
We are investigating problems with enrollment of cloudlink cameras in Australia region. Some enrollment are succeeding.
- monitoring Aug 06, 2026, 02:28 PM UTC
The problems is now fixed. We continue to monitor the situation.
- resolved Aug 06, 2026, 02:37 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor August 5, 2026 AutoVu Cloudrunner Functionality Degradation 3h 28m
Started Aug 05, 2026, 04:59 PM UTC· resolved Aug 05, 2026, 08:27 PM UTC
- identified Aug 05, 2026, 04:59 PM UTC
There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.
- resolved Aug 05, 2026, 08:27 PM UTC
The issue with our email provider was resolved. All pending emails were delivered successfully.
Minor August 4, 2026 Investigating a potential issue of email deliverability 3h 57m
Started Aug 04, 2026, 03:45 PM UTC· resolved Aug 04, 2026, 07:43 PM UTC
- investigating Aug 04, 2026, 03:45 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Aug 04, 2026, 07:29 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Aug 04, 2026, 07:43 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor July 29, 2026 Potential issue affecting Clearance → Clearance - US East US 5h 34m
Started Jul 29, 2026, 06:53 PM UTC· resolved Jul 30, 2026, 12:28 AM UTC
- investigating Jul 29, 2026, 06:53 PM UTC
We’re investigating reports of a potential issue affecting [Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) East US. We are working on it. We apologize for any inconvenience this may cause.
- resolved Jul 29, 2026, 06:54 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
- investigating Jul 29, 2026, 07:16 PM UTC
We’re investigating reports of a potential issue affecting [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03) East US. We are working on it. We apologize for any inconvenience this may cause.
- investigating Jul 29, 2026, 07:58 PM UTC
We are currently investigating a degradation of conversion of video files, affecting users of US region. Users may observe latencies before their video files are available for playback. We are still looking into the issue and will post an update within the next hour.
- identified Jul 29, 2026, 08:52 PM UTC
We are currently working to re-establish operations for conversions services. The procedure may take couple of hours to complete. We will keep posting updated on the progress.
- monitoring Jul 29, 2026, 11:04 PM UTC
We are working to run a script and re-establish proper function of our conversion capabilities. We are monitoring the progress and will post an update within the next hour.
- resolved Jul 30, 2026, 12:28 AM UTC
We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.
Minor July 28, 2026 Clearance Performance Degradation for search capabilities 10m
Started Jul 28, 2026, 02:33 PM UTC· resolved Jul 28, 2026, 02:44 PM UTC
- investigating Jul 28, 2026, 02:33 PM UTC
We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.
- resolved Jul 28, 2026, 02:44 PM UTC
Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.
Minor July 23, 2026 Connectivity Issue in West US 2h 39m
Started Jul 23, 2026, 05:00 PM UTC· resolved Jul 23, 2026, 07:40 PM UTC
- identified Jul 23, 2026, 05:00 PM UTC
Please be advised that an ongoing outage from our infrastructure provider that may be affecting a subset of our cloud-hosted systems. You can check the status of the ongoing Azure outage affecting the West US region on the Azure Status page : [**Here**](https://azure.status.microsoft/en-us/status) At this time, impact may vary. If you have not noticed any disruption to your services, no action is required and you may disregard this notice. Please be assured that our team is actively working with our service providers to resolve the issue as quickly as possible.
- resolved Jul 23, 2026, 09:01 PM UTC
This outage has been resolved
Minor July 23, 2026 Genetec login functionality degradation 58m
Started Jul 23, 2026, 03:41 PM UTC· resolved Jul 23, 2026, 04:39 PM UTC
- investigating Jul 23, 2026, 03:41 PM UTC
An issue affecting the Genetec managed accounts in all regions has been identified. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.
- identified Jul 23, 2026, 03:42 PM UTC
The issue has been identified and our teams are working with our external provider to resolve the issue as soon as possible.
- monitoring Jul 23, 2026, 04:38 PM UTC
Our telemetry indicates that the issue from our external provider has been fixed and the situation has returned to normal. We will continue to monitor.
- resolved Jul 23, 2026, 04:39 PM UTC
The situation has been resolved.
Minor July 23, 2026 Cloudrunner Camera Connectivity Issue – New Mexico Region 3h 8m
Started Jul 23, 2026, 03:00 PM UTC· resolved Jul 23, 2026, 06:09 PM UTC
- investigating Jul 23, 2026, 03:00 PM UTC
**A regional cellular connectivity outage is currently affecting Cloudrunner-connected cameras in the New Mexico area.** We are actively working with our cellular service provider to resolve the issue as quickly as possible. In the meantime, please rest assured that all affected cameras continue to store reads locally. Once connectivity is restored, the queued data will be automatically transmitted and processed. We appreciate your patience and will provide further updates as they become available.
- identified Jul 23, 2026, 03:22 PM UTC
The cellular provider has identified the root cause of the regional connectivity outage affecting Cloudrunner-connected cameras in the New Mexico area and currently estimates service restoration by **2:15 PM local time**.
- monitoring Jul 23, 2026, 04:42 PM UTC
All Cloudrunner cameras in the New Mexico area are back online. We will continue to closely monitor to ensure stability and confirm that all systems are operating normally.
- resolved Jul 23, 2026, 06:09 PM UTC
The outge is resolved.
Major July 15, 2026 Security Center SaaS – Problems with New Entities and Events in Operational Applications 4h 55m
Started Jul 15, 2026, 05:05 PM UTC· resolved Jul 15, 2026, 10:00 PM UTC
- identified Jul 15, 2026, 05:05 PM UTC
We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications. We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- identified Jul 15, 2026, 07:25 PM UTC
We are rolling out the fix progressively across the affected systems.
- monitoring Jul 15, 2026, 09:19 PM UTC
The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.
- resolved Jul 15, 2026, 10:00 PM UTC
Problems are resolved.
Minor July 14, 2026 Login Service Instability –
Started Jul 14, 2026, 01:59 PM UTC· resolved Jul 14, 2026, 01:59 PM UTC
- identified Jul 14, 2026, 03:58 PM UTC
The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.
- resolved Jul 14, 2026, 03:58 PM UTC
This incident has been resolved.
- monitoring Jul 14, 2026, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
Minor July 14, 2026 Login service instability 55m
Started Jul 14, 2026, 01:03 PM UTC· resolved Jul 14, 2026, 01:59 PM UTC
- identified Jul 14, 2026, 01:03 PM UTC
The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.
- monitoring Jul 14, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 01:59 PM UTC
This incident has been resolved.
Major July 10, 2026 Access to SC SaaS Configuration 31m
Started Jul 10, 2026, 05:47 PM UTC· resolved Jul 10, 2026, 06:18 PM UTC
- investigating Jul 10, 2026, 05:47 PM UTC
We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jul 10, 2026, 06:12 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Jul 10, 2026, 06:18 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor July 8, 2026 Potential issue affecting SC SaaS → Web, desktop, and Mobile applications Global 19h 9m
Started Jul 08, 2026, 07:45 PM UTC· resolved Jul 09, 2026, 02:55 PM UTC
- investigating Jul 08, 2026, 07:45 PM UTC
We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jul 08, 2026, 10:04 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Jul 09, 2026, 02:55 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor July 2, 2026 Investigating a potential issue 1h 51m
Started Jul 02, 2026, 03:47 PM UTC· resolved Jul 02, 2026, 05:39 PM UTC
- investigating Jul 02, 2026, 03:47 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Communications, ClearID, Clearance, Cloudrunner, Operations Center, SC SaaS → Web, desktop, and Mobile applications, System Management portal (subscriptions.genetec.com) . We are working on it. We apologize for any inconvenience this may cause.
Minor June 30, 2026 Clearance search results are delayed in Canada region 2h 30m
Started Jun 30, 2026, 10:57 AM UTC· resolved Jun 30, 2026, 01:28 PM UTC
- investigating Jun 30, 2026, 10:57 AM UTC
Engineers are currently investigating an issue. More updates will be provided as the investigation progresses.
- identified Jun 30, 2026, 11:03 AM UTC
Engineers have identified an issue affecting customers in the Canada region. The search functionality can report delayed results when operating inside the Clearance portal. No data loss is observed.
- monitoring Jun 30, 2026, 11:17 AM UTC
We are applying a fix on the search functionality and will be monitoring the activities on the Canada environment to ensure proper functionality.
- resolved Jun 30, 2026, 01:28 PM UTC
The incident has been resolved.
Minor June 23, 2026 Axis Direct-to-cloud device Enrollment Problems 1h 9m Device management (enrollment and device configuration)
Started Jun 23, 2026, 03:42 PM UTC· resolved Jun 23, 2026, 04:51 PM UTC
- investigating Jun 23, 2026, 03:42 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming, SC SaaS → Access Control . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jun 23, 2026, 03:58 PM UTC
Services are back to normal. We are monitoring the situation
- resolved Jun 23, 2026, 04:51 PM UTC
This incident has been resolved.
Minor June 19, 2026 Potential issue affecting Clearance 42m
Started Jun 19, 2026, 01:39 PM UTC· resolved Jun 19, 2026, 02:21 PM UTC
- investigating Jun 19, 2026, 01:39 PM UTC
We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jun 19, 2026, 02:14 PM UTC
not set
- resolved Jun 19, 2026, 02:21 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor June 16, 2026 Security Center SaaS - Axis Direct-to-Cloud cameras Live streaming problems 2d 4h Video Streaming
Started Jun 16, 2026, 03:03 PM UTC· resolved Jun 18, 2026, 07:41 PM UTC
- investigating Jun 16, 2026, 03:03 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming . We are working on it. We apologize for any inconvenience this may cause.
- investigating Jun 16, 2026, 03:15 PM UTC
We are continuing to investigate this issue.
- identified Jun 16, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2026, 07:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 18, 2026, 07:41 PM UTC
This incident has been resolved.
Minor June 16, 2026 Potential issue affecting SC SaaS → Web, desktop, and Mobile applications East US 2 13m
Started Jun 16, 2026, 12:45 PM UTC· resolved Jun 16, 2026, 12:59 PM UTC
- investigating Jun 16, 2026, 12:45 PM UTC
We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.
- resolved Jun 16, 2026, 12:59 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor June 15, 2026 Issue affecting West Europe camera metadata in SC SaaS investigation 1h 32m Investigation
Started Jun 15, 2026, 10:51 PM UTC· resolved Jun 16, 2026, 12:23 AM UTC
- investigating Jun 15, 2026, 10:51 PM UTC
We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jun 16, 2026, 12:23 AM UTC
Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation. The issue was resolved and we are closely monitoring the situation.
- resolved Jun 16, 2026, 12:23 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Minor June 12, 2026 Potential issue affecting Clearance USGov Arizona, USGov Virginia 4h 7m
Started Jun 12, 2026, 09:00 PM UTC· resolved Jun 13, 2026, 01:07 AM UTC
- investigating Jun 12, 2026, 09:00 PM UTC
We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) USGov Arizona, USGov Virginia. We are working on it. We apologize for any inconvenience this may cause.
- resolved Jun 13, 2026, 01:07 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor June 4, 2026 Security Center SaaS - Connectivity problems after enrollment of intercoms 1d 5h Communications
Started Jun 04, 2026, 01:35 PM UTC· resolved Jun 05, 2026, 07:26 PM UTC
- investigating Jun 04, 2026, 01:35 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
- investigating Jun 04, 2026, 08:08 PM UTC
The issue is limited to intercom enrollment, causing affected devices to remain offline
- monitoring Jun 05, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 07:26 PM UTC
This incident has been resolved.
Minor June 4, 2026 Potential issue affecting SC SaaS → Communications 1d 5h
Started Jun 04, 2026, 01:35 PM UTC· resolved Jun 05, 2026, 07:24 PM UTC
- investigating Jun 04, 2026, 01:35 PM UTC
We’re investigating reports of a potential issue affecting [SC SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) . We are working on it. We apologize for any inconvenience this may cause.
- resolved Jun 05, 2026, 07:24 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.