Genetec incident
Clearance Performance Degradation for search capabilities
Resolved after 10 minutes, on July 28, 2026.
Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.
Update timeline
- investigating Jul 28, 2026, 02:33 PM UTC
We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.
- resolved Jul 28, 2026, 02:44 PM UTC
Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.
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