Genetec incident
Clearance - Services Unavailable
Resolved after 40 minutes, on October 20, 2026.
We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.
Update timeline
- investigating Oct 20, 2026, 06:40 PM UTC
We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.
- monitoring Oct 20, 2026, 06:45 PM UTC
We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.
- resolved Oct 20, 2026, 07:20 PM UTC
The incident is now resolved as we could confirm more stable login attempts.
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