Genetec Outage History

Started Oct 22, 2026, 02:56 PM UTC· resolved Oct 22, 2026, 05:56 PM UTC

1. monitoring Oct 22, 2026, 02:56 PM UTC

   We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We are actively working with Azure services to solve the problem. We will provide an update when the provider will have identified and provided updates on the issue.

2. resolved Oct 22, 2026, 05:56 PM UTC

   We are seeing our availability metrics coming back to normal expectations. The upload and download capability are now operating as intended. We are keeping a close eye on the progress, along with the state of our dependent Azure services. Sorry for the inconveniences.

Read the full incident report →

Started Oct 21, 2026, 11:17 PM UTC· resolved Oct 22, 2026, 01:33 PM UTC

1. investigating Oct 21, 2026, 11:17 PM UTC

   We are currently investigating a degradation of , affecting users of environment . Users may observe . We will post an update within the next hour.

2. investigating Oct 21, 2026, 11:42 PM UTC

   We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We will post an update within the next hour with any updates related to this incident.

3. investigating Oct 22, 2026, 01:22 AM UTC

   We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

4. investigating Oct 22, 2026, 01:28 AM UTC

   We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

5. resolved Oct 22, 2026, 01:33 PM UTC

   We have confirmed the incident with Azure services has been resolved and services are now back online. Sorry for any inconveniences.

Read the full incident report →

Started Oct 20, 2026, 06:40 PM UTC· resolved Oct 20, 2026, 07:20 PM UTC

1. investigating Oct 20, 2026, 06:40 PM UTC

   We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.

2. monitoring Oct 20, 2026, 06:45 PM UTC

   We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.

3. resolved Oct 20, 2026, 07:20 PM UTC

   The incident is now resolved as we could confirm more stable login attempts.

Read the full incident report →

Started Oct 15, 2026, 04:09 PM UTC· resolved Oct 15, 2026, 04:09 PM UTC

1. investigating Oct 19, 2026, 04:03 PM UTC

   We are investigating an issue affecting the availability of the SaaS Portal.

2. monitoring Oct 19, 2026, 04:03 PM UTC

   A fix has been deployed and we are actively monitoring the service to ensure stability

3. resolved Oct 19, 2026, 04:03 PM UTC

   The issue has been resolved, and the portal has returned to normal availability

Read the full incident report →

Started Oct 13, 2026, 05:12 PM UTC· resolved Oct 13, 2026, 05:25 PM UTC

1. investigating Oct 13, 2026, 05:12 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) US. We are working on it. We apologize for any inconvenience this may cause.

2. monitoring Oct 13, 2026, 05:17 PM UTC

   We have applied a mitigation and are currently monitoring the results.

3. resolved Oct 13, 2026, 05:25 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Oct 09, 2026, 05:09 AM UTC· resolved Oct 09, 2026, 08:05 AM UTC

1. investigating Oct 09, 2026, 05:09 AM UTC

   We’re investigating reports of a potential issue affecting East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. resolved Oct 09, 2026, 08:05 AM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Oct 06, 2026, 10:53 AM UTC· resolved Oct 06, 2026, 01:41 PM UTC

1. investigating Oct 06, 2026, 10:53 AM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) West Europe. We are working on it. We apologize for any inconvenience this may cause.

2. monitoring Oct 06, 2026, 12:22 PM UTC

   We have applied a mitigation and are currently monitoring the results.

3. monitoring Oct 06, 2026, 01:00 PM UTC

   A fix has been deployed. The service functionality has been restored. We are monitoring the situation.

4. resolved Oct 06, 2026, 01:41 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Oct 05, 2026, 08:34 PM UTC· resolved Oct 05, 2026, 09:57 PM UTC

1. investigating Oct 05, 2026, 08:34 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

2. identified Oct 05, 2026, 09:04 PM UTC

   We have identified the issue, we are working on it.

3. monitoring Oct 05, 2026, 09:28 PM UTC

   We have applied a mitigation and are currently monitoring the results.

4. resolved Oct 05, 2026, 09:57 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 30, 2026, 02:48 PM UTC· resolved Sep 30, 2026, 03:16 PM UTC

1. investigating Sep 30, 2026, 02:48 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. monitoring Sep 30, 2026, 03:03 PM UTC

   We have applied a mitigation and are currently monitoring the results.

3. resolved Sep 30, 2026, 03:16 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 29, 2026, 02:45 PM UTC· resolved Sep 29, 2026, 04:51 PM UTC

1. investigating Sep 29, 2026, 02:45 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) West Europe. We are working on it. We apologize for any inconvenience this may cause.

2. identified Sep 29, 2026, 03:00 PM UTC

   We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

3. monitoring Sep 29, 2026, 04:26 PM UTC

   Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident. Thank you for your patience.

4. resolved Sep 29, 2026, 04:51 PM UTC

   The incident has been resolved. We will continue to monitor the service as part of our standard operating procedures. Thank you for your patience while we worked to restore full functionality.

Read the full incident report →

Started Sep 19, 2026, 03:19 AM UTC· resolved Sep 19, 2026, 06:27 AM UTC

1. investigating Sep 19, 2026, 03:19 AM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) . We are working on it. We apologize for any inconvenience this may cause.

2. investigating Sep 19, 2026, 03:32 AM UTC

   We are currently experiencing a service degradation in the **US Gov** region that is impacting evidence conversion in **Clearance**. As a result, evidence processing and conversion times may be slower than usual. Our team is actively investigating the issue and working to restore normal performance.

3. monitoring Sep 19, 2026, 04:18 AM UTC

   The service degradation affecting evidence conversion in **Clearance** within the **US Gov** region has been resolved, and normal service has been restored. Evidence conversion is now operating at expected performance levels. While the issue has been mitigated and service recovery confirmed, we will continue to closely monitor the environment to ensure ongoing stability.

4. resolved Sep 19, 2026, 06:27 AM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 17, 2026, 04:09 PM UTC· resolved Sep 17, 2026, 05:04 PM UTC

1. investigating Sep 17, 2026, 04:09 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Sep 17, 2026, 04:21 PM UTC

   We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution for customers hosted in the **East US 2** region. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

3. monitoring Sep 17, 2026, 04:25 PM UTC

   We have applied a mitigation and are currently monitoring the results.

4. monitoring Sep 17, 2026, 04:42 PM UTC

   The issue affecting Natural Language Search in the Investigation solution for customers hosted in the **East US 2** region appears to be related to an outage experienced by an external service provider. The provider has since recovered, and service performance has improved. We continue to closely monitor the environment to ensure stability. This issue remains limited to the **East US 2** region, and we will provide further updates as needed.

5. resolved Sep 17, 2026, 05:04 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 16, 2026, 12:23 PM UTC· resolved Sep 16, 2026, 03:19 PM UTC

1. investigating Sep 16, 2026, 12:23 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) Global. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Sep 16, 2026, 01:03 PM UTC

   We've identified an issue affecting . If your region is affected, you will not have access to the service for a short period of time. We are actively monitoring the issue and will provide an update within an hour.

3. identified Sep 16, 2026, 01:57 PM UTC

   We've identified an issue affecting Canada, US, US Gov and Europe. If your region is affected, you will not have access to the service for a short period of time. We have identified the issue and are working on a mitigation.

4. monitoring Sep 16, 2026, 02:22 PM UTC

   We have implemented a mitigation and are currently monitoring the situation to confirm that all functionalities have been fully restored.

5. resolved Sep 16, 2026, 03:19 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 15, 2026, 02:45 PM UTC· resolved Sep 15, 2026, 07:15 PM UTC

1. investigating Sep 15, 2026, 02:45 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD), [Genetec Cloud Products / Security Center SaaS → Video Recordings](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4) East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. identified Sep 15, 2026, 02:47 PM UTC

   We have identified the issue, we are working on it.

3. monitoring Sep 15, 2026, 03:06 PM UTC

   We have applied a mitigation and are currently monitoring the results.

4. monitoring Sep 15, 2026, 06:38 PM UTC

   We have applied a mitigation and are currently monitoring the results.

5. resolved Sep 15, 2026, 07:15 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Sep 11, 2026, 02:24 PM UTC· resolved Sep 11, 2026, 06:41 PM UTC

1. investigating Sep 11, 2026, 02:24 PM UTC

   Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.

2. identified Sep 11, 2026, 02:26 PM UTC

   The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.

3. monitoring Sep 11, 2026, 02:50 PM UTC

   Near-live playback is progressively being restored. We are monitoring the situation.

4. resolved Sep 11, 2026, 06:41 PM UTC

   The issue is now resolved.

Read the full incident report →

Started Sep 09, 2026, 04:47 PM UTC· resolved Sep 09, 2026, 06:56 PM UTC

1. identified Sep 09, 2026, 04:47 PM UTC

   We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.

2. monitoring Sep 09, 2026, 05:52 PM UTC

   We've deployed a fix and are currently monitoring the recovery.

3. resolved Sep 09, 2026, 06:56 PM UTC

   The issue has been resolved.

Read the full incident report →

Started Aug 31, 2026, 07:36 PM UTC· resolved Aug 31, 2026, 08:10 PM UTC

1. investigating Aug 31, 2026, 07:36 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Aug 31, 2026, 07:39 PM UTC

   We are currently investigating an issue affecting intercom call functionality in Security Center Operation Desktop. Users may experience difficulties placing or receiving calls through intercom devices. Operation Web and Operation Mobile are not impacted and continue to operate normally.

3. identified Aug 31, 2026, 07:50 PM UTC

   We have identified the root cause of the issue affecting intercom calls in Operation Desktop. A corrective fix is currently being deployed, and we expect normal service to be restored shortly. We will continue to monitor the environment and provide updates as needed.

4. resolved Aug 31, 2026, 08:10 PM UTC

   The issue affecting intercom calls in Operation Desktop has been resolved. All services are now functioning normally, and users should no longer experience any disruption. We apologize for any inconvenience caused and appreciate your patience throughout this incident.

Read the full incident report →

Started Aug 28, 2026, 02:41 AM UTC· resolved Aug 28, 2026, 05:24 AM UTC

1. investigating Aug 28, 2026, 02:41 AM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Aug 28, 2026, 02:49 AM UTC

   We are aware of an issue causing intermittent disruptions to call functionality. Users may experience occasional difficulties when placing or receiving calls.

3. investigating Aug 28, 2026, 04:28 AM UTC

   We are aware of an issue causing intermittent disruptions to call functionality in the EastUS2 region. Users may experience occasional difficulties when placing or receiving calls.

4. identified Aug 28, 2026, 05:04 AM UTC

   The issue has been identified, and a corrective fix is currently being deployed. We are continuing to monitor the situation closely.

5. resolved Aug 28, 2026, 05:24 AM UTC

   The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.

Read the full incident report →

Started Aug 26, 2026, 07:39 PM UTC· resolved Aug 26, 2026, 11:06 PM UTC

1. investigating Aug 26, 2026, 07:39 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

2. identified Aug 26, 2026, 08:31 PM UTC

   We have identified the issue, we are working on it.

3. identified Aug 26, 2026, 08:53 PM UTC

   We are currently investigating an issue affecting the enrollment of new audio devices. Newly added devices may fail to register after enrollment. Existing devices remain fully operational and are not impacted.

4. resolved Aug 26, 2026, 11:06 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Aug 24, 2026, 10:00 AM UTC· resolved Aug 24, 2026, 10:00 AM UTC

1. resolved Aug 24, 2026, 04:03 PM UTC

   Resolution of authorization issues in West Europe

2. monitoring Aug 24, 2026, 04:03 PM UTC

   The mitigation is working, and we will continue monitoring the system closely

3. investigating Aug 24, 2026, 04:03 PM UTC

   Authorizations issues affecting some services

Read the full incident report →

Started Aug 18, 2026, 06:28 PM UTC· resolved Aug 18, 2026, 06:41 PM UTC

1. identified Aug 18, 2026, 06:28 PM UTC

   Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal ([subscriptions.genetec.com](https://subscriptions.genetec.com)).

Read the full incident report →

Started Aug 18, 2026, 03:24 PM UTC· resolved Aug 18, 2026, 07:36 PM UTC

1. investigating Aug 18, 2026, 03:24 PM UTC

   We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Aug 18, 2026, 03:51 PM UTC

   The issue is related to the inability to play back video from Cloudlink cameras that are recording locally. No video recordings have been lost.

3. investigating Aug 18, 2026, 04:21 PM UTC

   The problem is present on some cloudlinks only. We are still investigating.

4. monitoring Aug 18, 2026, 05:24 PM UTC

   We have applied a mitigation and are currently monitoring the results.

5. resolved Aug 18, 2026, 07:36 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Aug 17, 2026, 07:38 PM UTC· resolved Aug 17, 2026, 07:43 PM UTC

1. investigating Aug 17, 2026, 07:38 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Canada Central. We are working on it. We apologize for any inconvenience this may cause.

2. resolved Aug 17, 2026, 07:43 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Aug 14, 2026, 08:00 PM UTC· resolved Aug 14, 2026, 08:56 PM UTC

1. investigating Aug 14, 2026, 08:00 PM UTC

   We are currently investigating an incident that is impacting ClearID. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

2. identified Aug 14, 2026, 08:41 PM UTC

   We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

3. monitoring Aug 14, 2026, 08:49 PM UTC

   We have applied the solution and are closely monitoring the situation to ensure the issue is fully resolved.

4. resolved Aug 14, 2026, 08:56 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Started Aug 14, 2026, 06:23 AM UTC· resolved Aug 14, 2026, 06:43 AM UTC

1. investigating Aug 14, 2026, 06:23 AM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) . We are working on it. We apologize for any inconvenience this may cause.

2. monitoring Aug 14, 2026, 06:40 AM UTC

   We have applied a mitigation and are currently monitoring the results.

3. resolved Aug 14, 2026, 06:43 AM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →