Genetec incident

Authorization failures impacting West Europe Region

Major

Resolved on August 24, 2026.

investigating Aug 24, 2026, 04:03 PM UTC

Authorizations issues affecting some services

Started
Aug 24, 2026, 10:00 AM UTC
Resolved
Aug 24, 2026, 10:00 AM UTC
Duration
–
Detected by Pingoru
Aug 24, 2026, 10:00 AM UTC

Update timeline

  1. resolved Aug 24, 2026, 04:03 PM UTC

    Resolution of authorization issues in West Europe

  2. monitoring Aug 24, 2026, 04:03 PM UTC

    The mitigation is working, and we will continue monitoring the system closely

  3. investigating Aug 24, 2026, 04:03 PM UTC

    Authorizations issues affecting some services

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