Genetec incident
Potential issue affecting SC SaaS Device Management US
Resolved after 12 minutes, on October 13, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Oct 13, 2026, 05:12 PM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) US. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Oct 13, 2026, 05:17 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Oct 13, 2026, 05:25 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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