Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global

Update timeline

1. investigating Aug 31, 2026, 07:36 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

2. investigating Aug 31, 2026, 07:39 PM UTC

   We are currently investigating an issue affecting intercom call functionality in Security Center Operation Desktop. Users may experience difficulties placing or receiving calls through intercom devices. Operation Web and Operation Mobile are not impacted and continue to operate normally.

3. identified Aug 31, 2026, 07:50 PM UTC

   We have identified the root cause of the issue affecting intercom calls in Operation Desktop. A corrective fix is currently being deployed, and we expect normal service to be restored shortly. We will continue to monitor the environment and provide updates as needed.

4. resolved Aug 31, 2026, 08:10 PM UTC

   The issue affecting intercom calls in Operation Desktop has been resolved. All services are now functioning normally, and users should no longer experience any disruption. We apologize for any inconvenience caused and appreciate your patience throughout this incident.