Genetec incident

Security Center SaaS is facing issues with near-live video playback in East US

Minor

Resolved after 4 hours 16 minutes, on September 11, 2026.

monitoring Sep 11, 2026, 02:50 PM UTC

Near-live playback is progressively being restored. We are monitoring the situation.

Update timeline

investigating Sep 11, 2026, 02:24 PM UTC

Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.
identified Sep 11, 2026, 02:26 PM UTC

The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.
monitoring Sep 11, 2026, 02:50 PM UTC

Near-live playback is progressively being restored. We are monitoring the situation.
resolved Sep 11, 2026, 06:41 PM UTC

The issue is now resolved.

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