Genetec incident

Failures when submitting Access Requests in the System Management Portal

Minor

Resolved after 2 hours 8 minutes, on September 9, 2026.

monitoring Sep 09, 2026, 05:52 PM UTC

We've deployed a fix and are currently monitoring the recovery.

Update timeline

identified Sep 09, 2026, 04:47 PM UTC

We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.
monitoring Sep 09, 2026, 05:52 PM UTC

We've deployed a fix and are currently monitoring the recovery.
resolved Sep 09, 2026, 06:56 PM UTC

The issue has been resolved.

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