Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2
Resolved after 2 hours 43 minutes, on August 28, 2026.
The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.
Update timeline
- investigating Aug 28, 2026, 02:41 AM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) East US 2. We are working on it. We apologize for any inconvenience this may cause.
- investigating Aug 28, 2026, 02:49 AM UTC
We are aware of an issue causing intermittent disruptions to call functionality. Users may experience occasional difficulties when placing or receiving calls.
- investigating Aug 28, 2026, 04:28 AM UTC
We are aware of an issue causing intermittent disruptions to call functionality in the EastUS2 region. Users may experience occasional difficulties when placing or receiving calls.
- identified Aug 28, 2026, 05:04 AM UTC
The issue has been identified, and a corrective fix is currently being deployed. We are continuing to monitor the situation closely.
- resolved Aug 28, 2026, 05:24 AM UTC
The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.
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