Genetec incident
Potential issue affecting newly added intercoms/speakers in Security Center SaaS
Resolved after 1 hour 22 minutes, on October 5, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Oct 05, 2026, 08:34 PM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.
- identified Oct 05, 2026, 09:04 PM UTC
We have identified the issue, we are working on it.
- monitoring Oct 05, 2026, 09:28 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Oct 05, 2026, 09:57 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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