Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East
Resolved after 4 hours 11 minutes, on August 18, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Aug 18, 2026, 03:24 PM UTC
We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.
- investigating Aug 18, 2026, 03:51 PM UTC
The issue is related to the inability to play back video from Cloudlink cameras that are recording locally. No video recordings have been lost.
- investigating Aug 18, 2026, 04:21 PM UTC
The problem is present on some cloudlinks only. We are still investigating.
- monitoring Aug 18, 2026, 05:24 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Aug 18, 2026, 07:36 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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