Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe
Resolved after 2 hours 47 minutes, on October 6, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Oct 06, 2026, 10:53 AM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) West Europe. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Oct 06, 2026, 12:22 PM UTC
We have applied a mitigation and are currently monitoring the results.
- monitoring Oct 06, 2026, 01:00 PM UTC
A fix has been deployed. The service functionality has been restored. We are monitoring the situation.
- resolved Oct 06, 2026, 01:41 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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