Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global
Resolved after 3 hours 27 minutes, on August 26, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Aug 26, 2026, 07:39 PM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.
- identified Aug 26, 2026, 08:31 PM UTC
We have identified the issue, we are working on it.
- identified Aug 26, 2026, 08:53 PM UTC
We are currently investigating an issue affecting the enrollment of new audio devices. Newly added devices may fail to register after enrollment. Existing devices remain fully operational and are not impacted.
- resolved Aug 26, 2026, 11:06 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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