Genetec incident

Activation of systems through subscriptions.genetec.com is degraded

Minor

Resolved after 12 minutes, on August 18, 2026.

identified Aug 18, 2026, 06:28 PM UTC

Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal ([subscriptions.genetec.com](https://subscriptions.genetec.com)).

Started: Aug 18, 2026, 06:28 PM UTC
Resolved: Aug 18, 2026, 06:41 PM UTC
Duration: 12m
Detected by Pingoru: Aug 18, 2026, 06:28 PM UTC

Update timeline

identified Aug 18, 2026, 06:28 PM UTC

Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal ([subscriptions.genetec.com](https://subscriptions.genetec.com)).

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