Genetec incident
Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems
Major
Resolved after 1 hour 36 minutes, on August 13, 2026.
The impacted systems have now been fixed. We are continuing to monitor the situation.
Update timeline
- investigating Aug 13, 2026, 08:25 PM UTC
We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.
- identified Aug 13, 2026, 08:27 PM UTC
We have identified the issue and are preparing a fix.
- identified Aug 13, 2026, 08:47 PM UTC
The fix is currently being deployed to the affected systems.
- monitoring Aug 13, 2026, 08:58 PM UTC
The impacted systems have now been fixed. We are continuing to monitor the situation.
- resolved Aug 13, 2026, 10:02 PM UTC
All systems are now functional
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