Genetec incident
Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia
Resolved after 2 hours, on August 6, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Aug 06, 2026, 12:37 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Australia East. We are working on it. We apologize for any inconvenience this may cause.
- investigating Aug 06, 2026, 12:57 PM UTC
We are investigating problems with enrollment of cloudlink cameras in Australia region. Some enrollment are succeeding.
- monitoring Aug 06, 2026, 02:28 PM UTC
The problems is now fixed. We continue to monitor the situation.
- resolved Aug 06, 2026, 02:37 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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