Genetec incident

Clearance search results are delayed in Canada region

Minor

Resolved after 2 hours 30 minutes, on June 30, 2026.

monitoring Jun 30, 2026, 11:17 AM UTC

We are applying a fix on the search functionality and will be monitoring the activities on the Canada environment to ensure proper functionality.

Started: Jun 30, 2026, 10:57 AM UTC
Resolved: Jun 30, 2026, 01:28 PM UTC
Duration: 2h 30m
Detected by Pingoru: Jun 30, 2026, 10:57 AM UTC

Update timeline

investigating Jun 30, 2026, 10:57 AM UTC

Engineers are currently investigating an issue. More updates will be provided as the investigation progresses.
identified Jun 30, 2026, 11:03 AM UTC

Engineers have identified an issue affecting customers in the Canada region. The search functionality can report delayed results when operating inside the Clearance portal. No data loss is observed.
monitoring Jun 30, 2026, 11:17 AM UTC

We are applying a fix on the search functionality and will be monitoring the activities on the Canada environment to ensure proper functionality.
resolved Jun 30, 2026, 01:28 PM UTC

The incident has been resolved.

Your product runs on more than Genetec

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.