Genetec incident
Issue affecting West Europe camera metadata in SC SaaS investigation
Resolved after 1 hour 32 minutes, affecting Investigation, on June 15, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Affected components
Update timeline
- investigating Jun 15, 2026, 10:51 PM UTC
We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jun 16, 2026, 12:23 AM UTC
Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation. The issue was resolved and we are closely monitoring the situation.
- resolved Jun 16, 2026, 12:23 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
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