Genetec incident
Security Center SaaS - Connectivity problems after enrollment of intercoms
Minor Vendor's status page →
Resolved after 1 day 5 hours, affecting Communications, on June 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Communications
Update timeline
- investigating Jun 04, 2026, 01:35 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
- investigating Jun 04, 2026, 08:08 PM UTC
The issue is limited to intercom enrollment, causing affected devices to remain offline
- monitoring Jun 05, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 07:26 PM UTC
This incident has been resolved.
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