Genetec incident

Access to SC SaaS Configuration

Major

Resolved after 31 minutes, on July 10, 2026.

resolved Jul 10, 2026, 06:18 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Update timeline

investigating Jul 10, 2026, 05:47 PM UTC

We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
monitoring Jul 10, 2026, 06:12 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Jul 10, 2026, 06:18 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

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