Genetec incident

Axis Direct-to-cloud device Enrollment Problems

Resolved after 1 hour 9 minutes, affecting Device management (enrollment and device configuration), on June 23, 2026.

monitoring Jun 23, 2026, 03:58 PM UTC

Services are back to normal. We are monitoring the situation

Started
Jun 23, 2026, 03:42 PM UTC
Resolved
Jun 23, 2026, 04:51 PM UTC
Duration
1h 9m
Detected by Pingoru
Jun 23, 2026, 03:42 PM UTC

Affected components

Device management (enrollment and device configuration)

Update timeline

  1. investigating Jun 23, 2026, 03:42 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS → Video Streaming, SC SaaS → Access Control . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 23, 2026, 03:58 PM UTC

    Services are back to normal. We are monitoring the situation

  3. resolved Jun 23, 2026, 04:51 PM UTC

    This incident has been resolved.

Your product runs on more than Genetec

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →