Genetec Outage History
Genetec is up right nowPingoru has recorded 129 incidents for Genetec: 129 in the last 12 months and 37 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 144 of 720 (20%) |
| May 2026 | 12 | 13 of 744 (2%) |
| June 2026 | 14 | 95 of 720 (13%) |
| July 2026 | 14 | 43 of 744 (6%) |
| August 2026 | 17 | 49 of 744 (7%) |
| September 2026 | 8 | 21 of 720 (3%) |
| October 2026 | 10 | 123 of 592 (21%) |
Incidents, newest first
Minor May 29, 2026 Security Center SaaS Intelligent Search Problems 3h 26m Investigation
Started May 29, 2026, 03:16 PM UTC· resolved May 29, 2026, 06:42 PM UTC
- investigating May 29, 2026, 03:16 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability. We are working on it. We apologize for any inconvenience this may cause.
- identified May 29, 2026, 04:01 PM UTC
An issue with an external provider was identified. We are working with this external provider to solve the issue.
- identified May 29, 2026, 04:01 PM UTC
We are continuing to work on a fix for this issue.
- identified May 29, 2026, 04:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 29, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 06:42 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 27, 2026 Potential issue affecting Incident Tool France Central, UK South 7m
Started May 27, 2026, 02:46 PM UTC· resolved May 27, 2026, 02:53 PM UTC
- investigating May 27, 2026, 02:46 PM UTC
We’re investigating reports of a potential issue affecting [Incident Tool](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KM1EDQTRCTZBZA9F065W1Z2T) France Central, UK South. We are working on it. We apologize for any inconvenience this may cause.
- resolved May 27, 2026, 02:53 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 27, 2026 Clearance – Potential service issue in Canada Central 35m Clearance
Started May 27, 2026, 01:00 PM UTC· resolved May 27, 2026, 01:36 PM UTC
- investigating May 27, 2026, 01:00 PM UTC
We’re investigating reports of a potential issue affecting Clearance Functionality in Canada Central. We are working on it. We apologize for any inconvenience this may cause.
- resolved May 27, 2026, 01:36 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 26, 2026 Potential issue affecting Incident Tool France South 31s
Started May 26, 2026, 11:38 PM UTC· resolved May 26, 2026, 11:38 PM UTC
- investigating May 26, 2026, 11:38 PM UTC
We’re investigating reports of a potential issue affecting [Incident Tool](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KM1EDQTRCTZBZA9F065W1Z2T) France South. We are working on it. We apologize for any inconvenience this may cause.
- resolved May 26, 2026, 11:38 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 26, 2026 Potential issue affecting Incident Tool France Central 10m
Started May 26, 2026, 10:44 PM UTC· resolved May 26, 2026, 10:55 PM UTC
- investigating May 26, 2026, 10:44 PM UTC
We’re investigating reports of a potential issue affecting [Incident Tool](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KM1EDQTRCTZBZA9F065W1Z2T) France Central. We are working on it. We apologize for any inconvenience this may cause.
- resolved May 26, 2026, 10:55 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 26, 2026 Genetec Clearance functionality degradation incident 1h 47m Europe
Started May 26, 2026, 03:40 PM UTC· resolved May 26, 2026, 05:27 PM UTC
- identified May 26, 2026, 03:40 PM UTC
An issue has been identified to affect the Device Registry of Clearance in specific Europ. We are actively monitoring the issue and will provide update within an hour.
- identified May 26, 2026, 03:58 PM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 04:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 26, 2026, 05:27 PM UTC
We could confirm this increase was sporadic and normal services are now back to normal.
Minor May 20, 2026 SC SaaS Intelligent Search – Potential service issue in East US 2 1h 13m Investigation
Started May 20, 2026, 01:38 PM UTC· resolved May 20, 2026, 02:51 PM UTC
- investigating May 20, 2026, 01:38 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.
- resolved May 20, 2026, 02:51 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor May 14, 2026 Security Center SaaS - Investigating degradation on Natural Language Search for US region 1h 7m Investigation
Started May 14, 2026, 05:14 PM UTC· resolved May 14, 2026, 06:22 PM UTC
- investigating May 14, 2026, 05:14 PM UTC
We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- investigating May 14, 2026, 05:17 PM UTC
We have identified the root cause of the incident, which is a partial outage affecting an external dependency provider. We are actively monitoring the situation and will share additional updates as they become available. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- investigating May 14, 2026, 06:05 PM UTC
We are in active communication with the external provider and continue to monitor the situation closely. We will provide an update as soon as the issue is resolved.
- monitoring May 14, 2026, 06:11 PM UTC
The intermittent issue appears to be resolved. We are continuing to monitor the situation closely to ensure full stability.
- resolved May 14, 2026, 06:22 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Critical May 11, 2026 Investigating an incident impacting Cloud Storage product 1h 5m Cloud Storage
Started May 11, 2026, 02:28 PM UTC· resolved May 11, 2026, 03:33 PM UTC
- investigating May 11, 2026, 03:32 PM UTC
We are currently investigating an incident that is impacting Cloud Storage. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- resolved May 11, 2026, 03:33 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Minor May 8, 2026 Genetec Security Center SaaS - System Activation Degradation 2h 32m System Management portal (subscriptions.genetec.com)
Started May 08, 2026, 07:00 PM UTC· resolved May 08, 2026, 09:32 PM UTC
- investigating May 08, 2026, 08:15 PM UTC
We’re investigating reports of a potential issue affecting System Management portal Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
- monitoring May 08, 2026, 09:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 09:32 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor April 27, 2026 Intelligent Search Functionality Degradation –
Started Apr 27, 2026, 11:30 PM UTC· resolved Apr 27, 2026, 11:30 PM UTC
- resolved May 04, 2026, 02:48 PM UTC
We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally. We apologize for the inconvenience.
Minor April 27, 2026 Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia 1h 36m Device management (enrollment and device configuration)
Started Apr 27, 2026, 10:44 PM UTC· resolved Apr 28, 2026, 12:20 AM UTC
- investigating Apr 27, 2026, 10:44 PM UTC
An issue affecting a enrollment of Axis direct-to-cloud camera has been identified. We are actively investigating the issue and will provide update within an hour.
- identified Apr 27, 2026, 11:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 12:20 AM UTC
This incident has been resolved.
Minor April 23, 2026 System Management portal – Potential issues accessing subscriptions.genetec.com 7h 36m System Management portal (subscriptions.genetec.com)
Started Apr 23, 2026, 02:29 PM UTC· resolved Apr 23, 2026, 10:05 PM UTC
- investigating Apr 23, 2026, 02:29 PM UTC
We’re investigating reports of a potential issue affecting System Management portal Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
- identified Apr 23, 2026, 02:35 PM UTC
An issue affecting the System Management portal functionality in East US 2 will cause certain users to no be able to access the subscription portal. We apologize for any inconvenience this may cause and we are working to resolve the problem.
- identified Apr 23, 2026, 03:44 PM UTC
Our team is still actively working on recovering access to affected users. Note that integrators who lost access to the System Management Portal may also have their system access requests revoked.
- identified Apr 23, 2026, 03:49 PM UTC
We are continuing to work on a fix for this issue, we understand this disrupts your workflow and we appreciate your patience.
- identified Apr 23, 2026, 06:37 PM UTC
We have started recovering access to a subset of users. We are working on recovering it for everyone affected.
- monitoring Apr 23, 2026, 07:36 PM UTC
We have recovered access to the System Management portal for most affected users. Integrators may have to join existing access requests to systems they have lost access to.
- resolved Apr 23, 2026, 10:05 PM UTC
This incident has been resolved. You should now have access to the subscriptions portal. We apologize again for any inconvenience that you faced during this period.
Minor April 21, 2026 Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation 3h 9m Device management (enrollment and device configuration)
Started Apr 21, 2026, 05:27 PM UTC· resolved Apr 21, 2026, 08:37 PM UTC
- investigating Apr 21, 2026, 05:27 PM UTC
An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems. We are actively investigating the issue and will provide updates.
- monitoring Apr 21, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:37 PM UTC
This incident has been resolved.
Notice April 17, 2026 SC SaaS Intelligent Search – Potential service issue in East US 2 region 7m
Started Apr 17, 2026, 09:16 AM UTC· resolved Apr 17, 2026, 09:24 AM UTC
- investigating Apr 17, 2026, 09:16 AM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.
- resolved Apr 17, 2026, 09:24 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Major April 15, 2026 SC SaaS Intelligent Search – Potential service issue in West Europe region 3h 43m Web, desktop, and Mobile applications
Started Apr 15, 2026, 01:02 PM UTC· resolved Apr 15, 2026, 04:46 PM UTC
- investigating Apr 15, 2026, 01:02 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
- identified Apr 15, 2026, 02:03 PM UTC
Issue Identified – Delayed Forensic Events (West Europe) A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region. We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred. We will continue to provide updates as progress is made. Thank you for your understanding.
- resolved Apr 15, 2026, 04:46 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Minor April 14, 2026 Genetec Security Center SaaS - Email Delivery Issue 4h 18m Web, desktop, and Mobile applications
Started Apr 14, 2026, 06:03 PM UTC· resolved Apr 14, 2026, 10:22 PM UTC
- investigating Apr 14, 2026, 09:02 PM UTC
We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider. We apologize for any inconvenience this may cause
- investigating Apr 14, 2026, 09:16 PM UTC
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
- resolved Apr 14, 2026, 10:22 PM UTC
This incident has been resolved.
Minor April 14, 2026 AutoVu Cloudrunner Service Degradation – Email Issue 5h 36m US Government (https://portal.autovu.cloud), Australia (https://au.cloudrunner.tech), Canada (https://ca.cloudrunner.tech)
Started Apr 14, 2026, 03:45 PM UTC· resolved Apr 14, 2026, 09:22 PM UTC
- investigating Apr 14, 2026, 03:45 PM UTC
An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour. In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from: App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482 Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en For more information on the mobile app, see: https://www.genetec.com/product-releases/cloudrunner-mobile-app
- investigating Apr 14, 2026, 07:15 PM UTC
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
- resolved Apr 14, 2026, 09:22 PM UTC
The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected. Thank you for your patience. We apologize for any inconvenience this may have caused.
Major April 14, 2026 ClearID – Role Service Failures 22h 54m Demo (https://demo.clearid.io), Global US (https://portal.clearid.io), Europe (https://portal.eu.clearid.io/), Canada (https://portal.ca.clearid.io/) and 1 more
Started Apr 14, 2026, 03:15 PM UTC· resolved Apr 15, 2026, 02:09 PM UTC
- investigating Apr 14, 2026, 04:23 PM UTC
We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
- identified Apr 14, 2026, 04:24 PM UTC
The issue has been identified and a fix is being implemented. The propagation of resulting issues was stopped.
- identified Apr 14, 2026, 08:30 PM UTC
It was identified that the issue only affected Prod US & Prod EU. Rectifications are still in progress.
- identified Apr 14, 2026, 11:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 15, 2026, 03:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 02:09 PM UTC
This incident has been resolved.
Major April 11, 2026 Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region 5d 6h Video Streaming
Started Apr 11, 2026, 12:00 PM UTC· resolved Apr 16, 2026, 06:14 PM UTC
- investigating Apr 15, 2026, 12:32 PM UTC
We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- investigating Apr 15, 2026, 05:17 PM UTC
We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.
- monitoring Apr 15, 2026, 09:32 PM UTC
We identified the cause of the incident and implemented a solution. We apologize for any inconvenience We are closely monitoring the situation to ensure the issue is fully resolved.
- investigating Apr 16, 2026, 12:45 AM UTC
We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
- investigating Apr 16, 2026, 11:35 AM UTC
IN collaboration with our partner, the investigation continues. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
- monitoring Apr 16, 2026, 05:27 PM UTC
We have deployed some correctives to mitigate the problem. We are closely monitoring to ensure the issue is fully resolved We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding.
- resolved Apr 16, 2026, 06:14 PM UTC
We are pleased to inform you that the issue has been mitigated and live video functionality is working in the region. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Minor April 9, 2026 SC SaaS Communications – Potential service issue in East US 2 37m Communications
Started Apr 09, 2026, 12:53 AM UTC· resolved Apr 09, 2026, 01:30 AM UTC
- investigating Apr 09, 2026, 12:53 AM UTC
We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
- resolved Apr 09, 2026, 01:30 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Major April 1, 2026 Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities 1h 48m Web, desktop, and Mobile applications
Started Apr 01, 2026, 03:12 PM UTC· resolved Apr 01, 2026, 05:00 PM UTC
- monitoring Apr 01, 2026, 05:10 PM UTC
A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.
- resolved Apr 01, 2026, 08:15 PM UTC
This incident has been resolved.
Minor April 1, 2026 Inconsistent camera state reported in Security Center SaaS - EastUS region 4h 35m Web, desktop, and Mobile applications, Video Streaming
Started Apr 01, 2026, 12:00 PM UTC· resolved Apr 01, 2026, 04:36 PM UTC
- investigating Apr 01, 2026, 02:02 PM UTC
We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Apr 01, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 03:07 PM UTC
The current issue has been resolved. We are closely monitoring the situation.
- monitoring Apr 01, 2026, 03:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 01, 2026, 04:36 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Minor March 30, 2026 Genetec Clearance connectivity issue 6h 30m US Government
Started Mar 30, 2026, 02:16 PM UTC· resolved Mar 30, 2026, 08:47 PM UTC
- investigating Mar 30, 2026, 02:16 PM UTC
An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.
- investigating Mar 30, 2026, 03:24 PM UTC
We are continuing to investigate this issue.
- investigating Mar 30, 2026, 05:13 PM UTC
We are continuing to investigate this issue.
- identified Mar 30, 2026, 06:43 PM UTC
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
- resolved Mar 30, 2026, 08:47 PM UTC
This incident has been resolved.
Minor March 30, 2026 Cloudrunner Service Degradation – Intermittent Request Timeouts 9h 44m US Government (https://portal.autovu.cloud)
Started Mar 30, 2026, 10:56 AM UTC· resolved Mar 30, 2026, 08:41 PM UTC
- investigating Mar 30, 2026, 10:56 AM UTC
An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
- investigating Mar 30, 2026, 11:47 AM UTC
We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
- investigating Mar 30, 2026, 03:31 PM UTC
We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
- identified Mar 30, 2026, 06:42 PM UTC
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
- resolved Mar 30, 2026, 08:41 PM UTC
Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.