Genetec incident

Intelligent Search Functionality Degradation

Minor Vendor's status page →

Resolved on April 27, 2026.

resolved May 04, 2026, 02:48 PM UTC

We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally. We apologize for the inconvenience.

Started
Apr 27, 2026, 11:30 PM UTC
Resolved
Apr 27, 2026, 11:30 PM UTC
Duration
–
Detected by Pingoru
Apr 27, 2026, 11:30 PM UTC

Update timeline

  1. resolved May 04, 2026, 02:48 PM UTC

    We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally. We apologize for the inconvenience.

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