Genetec incident
Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation
Minor Vendor's status page →
Resolved after 3 hours 9 minutes, affecting Device management (enrollment and device configuration), on April 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Device management (enrollment and device configuration)
Update timeline
- investigating Apr 21, 2026, 05:27 PM UTC
An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems. We are actively investigating the issue and will provide updates.
- monitoring Apr 21, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:37 PM UTC
This incident has been resolved.
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