Resolved after 5 hours 36 minutes, affecting US Government (https://portal.autovu.cloud) and Australia (https://au.cloudrunner.tech) and 1 more, on April 14, 2026.
The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected. Thank you for your patience. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Apr 14, 2026, 03:45 PM UTC
An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour. In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from: App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482 Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en For more information on the mobile app, see: https://www.genetec.com/product-releases/cloudrunner-mobile-app
- investigating Apr 14, 2026, 07:15 PM UTC
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
- resolved Apr 14, 2026, 09:22 PM UTC
The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected. Thank you for your patience. We apologize for any inconvenience this may have caused.
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