Genetec incident
Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities
Resolved after 1 hour 48 minutes, affecting Web, desktop, and Mobile applications, on April 1, 2026.
A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.
Affected components
Update timeline
- monitoring Apr 01, 2026, 05:10 PM UTC
A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.
- resolved Apr 01, 2026, 08:15 PM UTC
This incident has been resolved.
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