Genetec incident
Inconsistent camera state reported in Security Center SaaS - EastUS region
Resolved after 4 hours 35 minutes, affecting Web, desktop, and Mobile applications and Video Streaming, on April 1, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Affected components
Update timeline
- investigating Apr 01, 2026, 02:02 PM UTC
We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Apr 01, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 03:07 PM UTC
The current issue has been resolved. We are closely monitoring the situation.
- monitoring Apr 01, 2026, 03:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 01, 2026, 04:36 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Your product runs on more than Genetec
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services