Genetec incident
SC SaaS Intelligent Search – Potential service issue in West Europe region
Resolved after 3 hours 43 minutes, affecting Web, desktop, and Mobile applications, on April 15, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Affected components
Update timeline
- investigating Apr 15, 2026, 01:02 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
- identified Apr 15, 2026, 02:03 PM UTC
Issue Identified – Delayed Forensic Events (West Europe) A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region. We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred. We will continue to provide updates as progress is made. Thank you for your understanding.
- resolved Apr 15, 2026, 04:46 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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