Genetec incident

SC SaaS Intelligent Search – Potential service issue in East US 2

Resolved after 1 hour 13 minutes, affecting Investigation, on May 20, 2026.

resolved May 20, 2026, 02:51 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Affected components

Investigation

investigating May 20, 2026, 01:38 PM UTC

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.
resolved May 20, 2026, 02:51 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

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