Genetec incident
Security Center SaaS – Problems with New Entities and Events in Operational Applications
Resolved after 4 hours 55 minutes, on July 15, 2026.
The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.
Update timeline
- identified Jul 15, 2026, 05:05 PM UTC
We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications. We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- identified Jul 15, 2026, 07:25 PM UTC
We are rolling out the fix progressively across the affected systems.
- monitoring Jul 15, 2026, 09:19 PM UTC
The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.
- resolved Jul 15, 2026, 10:00 PM UTC
Problems are resolved.
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