Genetec incident
Genetec login functionality degradation
Resolved after 58 minutes, on July 23, 2026.
Our telemetry indicates that the issue from our external provider has been fixed and the situation has returned to normal. We will continue to monitor.
Update timeline
- investigating Jul 23, 2026, 03:41 PM UTC
An issue affecting the Genetec managed accounts in all regions has been identified. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.
- identified Jul 23, 2026, 03:42 PM UTC
The issue has been identified and our teams are working with our external provider to resolve the issue as soon as possible.
- monitoring Jul 23, 2026, 04:38 PM UTC
Our telemetry indicates that the issue from our external provider has been fixed and the situation has returned to normal. We will continue to monitor.
- resolved Jul 23, 2026, 04:39 PM UTC
The situation has been resolved.
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