Genetec incident
Syncing Issue Affecting Newly Enrolled Access Control Devices
Resolved after 1 hour 53 minutes, on August 7, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Aug 07, 2026, 03:24 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Aug 07, 2026, 03:45 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Aug 07, 2026, 05:17 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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