Genetec incident
Potential issue affecting SC SaaS → Web, desktop, and Mobile applications Global
Resolved after 19 hours 9 minutes, on July 8, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Jul 08, 2026, 07:45 PM UTC
We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jul 08, 2026, 10:04 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Jul 09, 2026, 02:55 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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