RedSky Outage History

Started Oct 22, 2026, 11:54 PM UTC· resolved Oct 23, 2026, 02:49 AM UTC

1. identified Oct 22, 2026, 11:54 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 9:36AM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.

2. identified Oct 23, 2026, 01:31 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 9:36AM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.

3. resolved Oct 23, 2026, 02:49 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/22/26 9:36AM Central Time. Restored at: 10/22/16 3:18PM CST. Cause: Fiber Cut. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.

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Started Oct 22, 2026, 05:37 PM UTC· resolved Oct 22, 2026, 05:37 PM UTC

1. resolved Oct 22, 2026, 05:37 PM UTC

   This is an Initial and Final notification. RedSky Technologies is informing you that this incident may have impacted 911 services associated with Sinch. The notice reports the 9-1-1 call delivery issue as resolved. Start time: 10/22/26 07:57 AM CT. Resolved time: 10/22/26 11:00 AM CT. Cause: a failed card. Routing/workaround: Sinch 9-1-1 VoIP Positioning Center (VPC) Incident Notification This is an Initial/Final Incident Notification for Sinch Incident ID TT 1092087Sinch is experiencing an issue impacting 9 1 1 call delivery which began on: 10/22/26 07:57 AM CTThis incident resolved at : 10/22/26 11:00 AM CTThe cause of the outage was : a failed card.During this outage, calls were being delivered to the PSAP’s 10 digit 24 by 7 emergency lineThe issue is affecting 9 1 1 call delivery to the following PSAPs:PSAP: 7547, Brooke County Sheriffs Office, Brooke, WVPSAP: 7573, Mecca 9-1-1, Monongalia, WVPSAP: 7592, Randolph County 911, Randolph, WVPSAP: 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WVName: Sinch Voice 9-1-1 Emergency Service OperationsPhone: 218-559-4667Email: [email protected]. Affected PSAPs: 7547, Brooke County Sheriffs Office, Brooke, WV; 7573, Mecca 9-1-1, Monongalia, WV; 7592, Randolph County 911, Randolph, WV; 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WV.

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Started Oct 22, 2026, 11:13 AM UTC· resolved Oct 23, 2026, 07:28 PM UTC

1. investigating Oct 22, 2026, 11:13 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA.

2. investigating Oct 22, 2026, 01:14 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 683, Csu San Bernardino Police Department, San Bernardino, CA; 780, Lasd - Lakewood Sheriffs Station, Los Angeles, CA; 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA; 926, Lasd - San Dimas Sheriff, Los Angeles, CA; 958, Santa Maria Police Department, Santa Barbara, CA.

3. identified Oct 22, 2026, 07:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: 683, Csu San Bernardino Police Department, San Bernardino, CA; 780, Lasd - Lakewood Sheriffs Station, Los Angeles, CA; 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA; 926, Lasd - San Dimas Sheriff, Los Angeles, CA; 958, Santa Maria Police Department, Santa Barbara, CA; 882, Pomona Police Department, Los Angeles, CA; 547, Banning Police Department, Riverside, CA; 551, Beaumont Police Department, Riverside, CA; 752, Hemet Police Department, Riverside, CA; 840, Murrieta Police Department, Riverside, CA.

4. resolved Oct 23, 2026, 07:28 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/22/26 03:16 Central Time. Resolution: Resolved. Cause: Fiber Cut. Affected PSAPs: 683, Csu San Bernardino Police Department, San Bernardino, CA; 780, Lasd - Lakewood Sheriffs Station, Los Angeles, CA; 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA; 926, Lasd - San Dimas Sheriff, Los Angeles, CA; 958, Santa Maria Police Department, Santa Barbara, CA; 882, Pomona Police Department, Los Angeles, CA; 547, Banning Police Department, Riverside, CA; 551, Beaumont Police Department, Riverside, CA; 752, Hemet Police Department, Riverside, CA; 840, Murrieta Police Department, Riverside, CA.

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Started Oct 21, 2026, 09:23 PM UTC· resolved Oct 23, 2026, 09:12 PM UTC

1. investigating Oct 21, 2026, 09:23 PM UTC

   RedSky’s Canadian address validation service is currently unavailable due to a newly identified vulnerability impacting PHP services globally, including our Canadian address validation provider. As a result, customers may be unable to validate Canadian addresses through RedSky services at this time. U.S. address validation services are not impacted. We are actively monitoring the situation and will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. resolved Oct 23, 2026, 09:12 PM UTC

   The validation provider has restored service.

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Started Oct 19, 2026, 11:09 AM UTC· resolved Oct 20, 2026, 12:58 AM UTC

1. investigating Oct 19, 2026, 11:09 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: October 18th, 2026 10:48:36 PM CT Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: 528, Amador County Sheriff (jackson), Amador, CA; 574, Calaveras County Sheriff (san Andreas), Calaveras, CA; 609, Ceres Police Department, Stanislaus, CA; 687, Csu Stanislaus Police Department, Stanislaus, CA; 788, Livingston Police Department, Merced, CA; 819, Merced County Sheriff (merced), Merced, CA; 821, Merced Police Department, Merced, CA; 851, Oakdale Police Department, Stanislaus, CA; 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus, CA; 1009, Turlock Police Department, Stanislaus, CA; 8173, UC Merced Police Department, Merced, CA; 8231, Dos Palos Police Department (westside Regional Communications Center), Merced, CA.

2. investigating Oct 19, 2026, 11:11 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: October 18th, 2026 10:48:36 PM CT Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: 528, Amador County Sheriff (jackson), Amador, CA; 574, Calaveras County Sheriff (san Andreas), Calaveras, CA; 609, Ceres Police Department, Stanislaus, CA; 687, Csu Stanislaus Police Department, Stanislaus, CA; 788, Livingston Police Department, Merced, CA; 819, Merced County Sheriff (merced), Merced, CA; 821, Merced Police Department, Merced, CA; 851, Oakdale Police Department, Stanislaus, CA; 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus, CA; 1009, Turlock Police Department, Stanislaus, CA; 8173, UC Merced Police Department, Merced, CA; 8231, Dos Palos Police Department (westside Regional Communications Center), Merced, CA.

3. investigating Oct 19, 2026, 11:12 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: October 18th, 2026 10:48:36 PM CT Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: 528, Amador County Sheriff (jackson), Amador, CA; 574, Calaveras County Sheriff (san Andreas), Calaveras, CA; 609, Ceres Police Department, Stanislaus, CA; 687, Csu Stanislaus Police Department, Stanislaus, CA; 788, Livingston Police Department, Merced, CA; 819, Merced County Sheriff (merced), Merced, CA; 821, Merced Police Department, Merced, CA; 851, Oakdale Police Department, Stanislaus, CA; 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus, CA; 1009, Turlock Police Department, Stanislaus, CA; 8173, UC Merced Police Department, Merced, CA; 8231, Dos Palos Police Department (westside Regional Communications Center), Merced, CA.

4. resolved Oct 20, 2026, 12:58 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: October 18th, 2026 22:48:36 CT. Restored at: October 19, 2026 18:33 CT. Cause: A fiber cut in the LEC's network. Affected PSAPs: 528, Amador County Sheriff (jackson), Amador, CA; 574, Calaveras County Sheriff (san Andreas), Calaveras, CA; 609, Ceres Police Department, Stanislaus, CA; 687, Csu Stanislaus Police Department, Stanislaus, CA; 788, Livingston Police Department, Merced, CA; 819, Merced County Sheriff (merced), Merced, CA; 821, Merced Police Department, Merced, CA; 851, Oakdale Police Department, Stanislaus, CA; 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus, CA; 1009, Turlock Police Department, Stanislaus, CA; 8173, UC Merced Police Department, Merced, CA; 8231, Dos Palos Police Department (westside Regional Communications Center), Merced, CA.

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Started Oct 16, 2026, 06:09 PM UTC· resolved Oct 19, 2026, 05:27 PM UTC

1. identified Oct 16, 2026, 06:09 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

2. identified Oct 17, 2026, 03:43 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

3. identified Oct 19, 2026, 02:27 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

4. resolved Oct 19, 2026, 05:27 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10/07/26 16:17 CT. Restored at: 10/19/26 12:19 CT. Cause: ALI steering. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

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Started Oct 14, 2026, 09:37 AM UTC· resolved Oct 15, 2026, 01:41 PM UTC

1. investigating Oct 14, 2026, 09:37 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:41PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.

2. investigating Oct 14, 2026, 09:39 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:51PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.

3. resolved Oct 15, 2026, 01:41 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally across multiple states. Start time: 10/13/26 11:51PM Central Time. Resolution: Resolved. Cause: Fiber cut. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.

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Started Oct 09, 2026, 06:09 PM UTC· resolved Oct 10, 2026, 05:21 AM UTC

1. investigating Oct 09, 2026, 06:09 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

2. investigating Oct 09, 2026, 07:58 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown and being investigated by vendor teams. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

3. identified Oct 09, 2026, 09:33 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Vendor teams have determined third-party construction activity has damaged a Lumen fiber/conduit. Utility locates are being performed to identify the precise location of the Lumen facilities and further isolate the damage. Construction and Splice teams are en route with replacement fiber and have an estimated arrival time of 3:30 - 4:30 PM Central Time. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

4. resolved Oct 10, 2026, 05:21 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated service restoral time: Oct 09, 2026 9:27 PM CDT. Cause: Lumen fiber/conduit cut by third-party construction activity. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

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Started Oct 08, 2026, 07:58 AM UTC· resolved Oct 09, 2026, 01:56 AM UTC

1. investigating Oct 08, 2026, 07:58 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.

2. investigating Oct 08, 2026, 09:33 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA.

3. resolved Oct 09, 2026, 01:56 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Restored at: 10/08/2026 02:56:32 CT. Cause: Currently unknown, transport teams investigating issue reported trouble cleared before isolating root cause. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.

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Started Sep 23, 2026, 09:47 PM UTC· resolved Sep 24, 2026, 09:08 PM UTC

1. investigating Sep 23, 2026, 09:47 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 5585, Ardmore/carter County E9-1-1 Center, Carter, OK; PSAP: 5693, Oklahoma City Police Department, Oklahoma, OK; PSAP: 5714, Ponca City Police Department Emergency Communications 911, Kay, OK.

2. investigating Sep 24, 2026, 12:41 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown; vendor investigation is on-going. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 5585, Ardmore/carter County E9-1-1 Center, Carter, OK; PSAP: 5693, Oklahoma City Police Department, Oklahoma, OK; PSAP: 5714, Ponca City Police Department Emergency Communications 911, Kay, OK.

3. investigating Sep 24, 2026, 12:42 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 03:13:02 PM CT Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown; vendor investigation is on-going. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 5585, Ardmore/carter County E9-1-1 Center, Carter, OK; PSAP: 5636, Enid / Garfield County 911 Communications Center, Garfield, OK; PSAP: 5693, Oklahoma City Police Department, Oklahoma, OK; PSAP: 5714, Ponca City Police Department Emergency Communications 911, Kay, OK; PSAP: 5730, Shawnee Police Department, Pottawatomie, OK.

4. resolved Sep 24, 2026, 09:08 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/23/26 at 3:13:02 PM Central Time. Resolved time: 9/23/26 at 11:15 PM (CT). Cause: An ongoing higher-level event impacting the Oklahoma area. Lumen SWAT Access Team was dispatched and engaged with the LEC on restoration efforts. Lumen SWAT advised restoration efforts are complete and logs confirm call completion over the once affected routes. Affected PSAPs: PSAP: 5585, Ardmore/carter County E9-1-1 Center, Carter, OK; PSAP: 5636, Enid / Garfield County 911 Communications Center, Garfield, OK; PSAP: 5693, Oklahoma City Police Department, Oklahoma, OK; PSAP: 5714, Ponca City Police Department Emergency Communications 911, Kay, OK; PSAP: 5730, Shawnee Police Department, Pottawatomie, OK.

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Started Sep 23, 2026, 05:42 PM UTC· resolved Sep 25, 2026, 07:21 PM UTC

1. investigating Sep 23, 2026, 05:42 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV.

2. investigating Sep 23, 2026, 07:18 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV.

3. investigating Sep 23, 2026, 08:07 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

4. identified Sep 24, 2026, 05:36 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: A bad OC192 card. We are currently pending an ETA when the spare will arrive and be swapped out with the bad card. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

5. identified Sep 25, 2026, 02:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: A bad OC192 card. We are currently pending an ETA when the spare will arrive and be swapped out with the bad card. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

6. resolved Sep 25, 2026, 07:21 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Restored at: 9/25/26 at 1:55 PM Central Time. Cause: A bad OC192 card. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

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Started Sep 21, 2026, 08:54 PM UTC· resolved Sep 21, 2026, 08:54 PM UTC

1. resolved Sep 21, 2026, 08:54 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/6/26 11:59:57am CT. Resolved time: 9/18/26 13:59 CT. Cause: A misprovisioned ESRN. Affected PSAPs: PSAP: 5738, Tulsa Public Safety Response Center-City, Tulsa, OK.

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Started Sep 19, 2026, 04:40 PM UTC· resolved Sep 20, 2026, 02:54 AM UTC

1. investigating Sep 19, 2026, 04:40 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.

2. investigating Sep 19, 2026, 06:01 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.

3. resolved Sep 20, 2026, 02:54 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 at 03:14 PM Central Time. Cause: Fiber cut 8.2 miles from Morgan Hill CA. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police Fire Departments, Riverside, CA.

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Started Sep 18, 2026, 09:40 PM UTC· resolved Sep 18, 2026, 09:40 PM UTC

1. resolved Sep 18, 2026, 09:40 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/18/26 05:51 AM Central Time. Resolved time: 9/18/26 11:19 am CT. Cause: A faulty Switched Network Connection (SNC) routing path. Affected PSAPs: PSAP: 6045, Columbia-Richland 9-1-1 Communications Center, Richland, SC; PSAP: 6076, Lexington County Public Safety, Lexington, SC.

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Started Sep 16, 2026, 05:32 PM UTC· resolved Sep 19, 2026, 04:25 PM UTC

1. investigating Sep 16, 2026, 05:32 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.

2. investigating Sep 16, 2026, 09:25 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.

3. resolved Sep 19, 2026, 04:25 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 14:24 CT. Cause: Links down. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.

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Started Sep 12, 2026, 06:45 PM UTC· resolved Sep 13, 2026, 05:07 PM UTC

1. investigating Sep 12, 2026, 06:45 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.

2. investigating Sep 12, 2026, 10:52 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.

3. resolved Sep 13, 2026, 05:07 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.

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Started Sep 09, 2026, 11:11 AM UTC· resolved Sep 10, 2026, 01:10 PM UTC

1. investigating Sep 09, 2026, 11:11 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.

2. identified Sep 09, 2026, 01:53 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.

3. resolved Sep 10, 2026, 01:10 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/8/26 9:37 PM Central Time. Resolution: Resolved. Cause: Fiber Cut. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.

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Started Sep 04, 2026, 03:38 PM UTC· resolved Sep 09, 2026, 10:49 PM UTC

1. investigating Sep 04, 2026, 03:38 PM UTC

   We are currently investigating the error message in the portal for some customers stating the organization is approaching or over the license limit. These should not be showing in the RedSky portal as it is not licensed and we should have this resolved shortly. This error is display only and users and locations are able to be added as normal.

2. monitoring Sep 09, 2026, 09:43 PM UTC

   We will be implementing a fix tonight for the display issue.

3. resolved Sep 09, 2026, 10:49 PM UTC

   This has been resolved

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Started Sep 03, 2026, 10:46 PM UTC· resolved Sep 06, 2026, 10:15 PM UTC

1. identified Sep 03, 2026, 10:46 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

2. identified Sep 04, 2026, 01:03 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an ETR of 11:00 ET this morning 9/4/26. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

3. identified Sep 06, 2026, 03:21 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an original ETR of 11:00 ET 9/4/26. As of 9/5/26 10:00 PM ET, the issue remains unresolved with no new ETR. It is reported that PSAP continues to work with provider. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

4. resolved Sep 06, 2026, 10:15 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Resolution: Resolved. Cause: Call handling equipment at the PSAP. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

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Started Aug 17, 2026, 07:28 PM UTC· resolved Aug 18, 2026, 04:20 PM UTC

1. investigating Aug 17, 2026, 07:28 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.

2. investigating Aug 17, 2026, 07:51 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.

3. resolved Aug 18, 2026, 04:20 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 08/17/26 12:59 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.

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Started Aug 17, 2026, 06:39 PM UTC· resolved Aug 18, 2026, 04:19 PM UTC

1. investigating Aug 17, 2026, 06:39 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].

2. identified Aug 17, 2026, 08:10 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: A suspected fiber cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].

3. resolved Aug 18, 2026, 04:19 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].

Read the full incident report →

Started Aug 12, 2026, 05:09 PM UTC· resolved Aug 12, 2026, 11:41 PM UTC

1. investigating Aug 12, 2026, 05:09 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.

2. investigating Aug 12, 2026, 06:53 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.

3. resolved Aug 12, 2026, 11:41 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 8/12/26 at 11:08a Central Time. Resolution: Resolved. Cause: Cable damage. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.

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Started Jul 29, 2026, 12:16 PM UTC· resolved Jul 29, 2026, 12:16 PM UTC

1. resolved Jul 29, 2026, 12:16 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 07/29/2026 02:08:58 Central Time. Resolved time: 03:45:31 Central Time. Cause: vendor maintenance. Affected PSAPs: [FCC ID 571] Butte County Sheriff (oroville) Butte CA; [FCC ID 610] Chico Police Department Butte CA; [FCC ID 677] Csu Chico Police Department Butte CA; [FCC ID 860] Oroville Police Department Butte CA; [FCC ID 867] Paradise Police Department Butte CA.

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Started Jul 26, 2026, 11:29 AM UTC· resolved Jul 27, 2026, 04:20 PM UTC

1. investigating Jul 26, 2026, 11:29 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently Unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

2. investigating Jul 26, 2026, 11:31 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown; carriers are working to isolate cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

3. investigating Jul 26, 2026, 09:38 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently unknown; carriers are working to isolate the cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

4. investigating Jul 27, 2026, 01:38 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently unknown; carriers are working to isolate the cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR; FCCID 5845, Willamette Valley Communications Center, Marion, OR.

5. resolved Jul 27, 2026, 04:20 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Resolved time: approximately 2:12 AM Central Time. Cause: Loss of SS7 connectivity between the Lumen hand-off and AT&T. Calls are once again being delivered with full ANI ALI, however. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR; FCCID 5845, Willamette Valley Communications Center, Marion, OR.

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Started Jul 22, 2026, 11:59 AM UTC· resolved Jul 22, 2026, 04:43 PM UTC

1. investigating Jul 22, 2026, 11:59 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 8:00 am CT. Cause: External vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

2. identified Jul 22, 2026, 12:02 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 08:00 CT. Cause: Vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

3. resolved Jul 22, 2026, 04:43 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 03:11:32 AM CST. Resolved time: 04:52:08 AM CT. Cause: external vendor maintenance. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

Read the full incident report →