RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 1052290)
Resolved after 20 hours 52 minutes, affecting VPC Outages, on August 17, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 08/17/26 12:59 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
Affected components
Update timeline
- investigating Aug 17, 2026, 07:28 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
- investigating Aug 17, 2026, 07:51 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
- resolved Aug 18, 2026, 04:20 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 08/17/26 12:59 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
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