RedSky incident

License Limit Display Issue

Resolved after 5 days 7 hours, affecting Portal Availability, on September 4, 2026.

monitoring Sep 09, 2026, 09:43 PM UTC

We will be implementing a fix tonight for the display issue.

Started
Sep 04, 2026, 03:38 PM UTC
Resolved
Sep 09, 2026, 10:49 PM UTC
Duration
5d 7h
Detected by Pingoru
Sep 04, 2026, 03:38 PM UTC

Affected components

Portal Availability

Update timeline

  1. investigating Sep 04, 2026, 03:38 PM UTC

    We are currently investigating the error message in the portal for some customers stating the organization is approaching or over the license limit. These should not be showing in the RedSky portal as it is not licensed and we should have this resolved shortly. This error is display only and users and locations are able to be added as normal.

  2. monitoring Sep 09, 2026, 09:43 PM UTC

    We will be implementing a fix tonight for the display issue.

  3. resolved Sep 09, 2026, 10:49 PM UTC

    This has been resolved

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