VoIP Positioning Center (VPC) Incident Notice (TT 1074063)

Update timeline

1. investigating Sep 23, 2026, 05:42 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV.

2. investigating Sep 23, 2026, 07:18 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV.

3. investigating Sep 23, 2026, 08:07 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

4. identified Sep 24, 2026, 05:36 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: A bad OC192 card. We are currently pending an ETA when the spare will arrive and be swapped out with the bad card. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

5. identified Sep 25, 2026, 02:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Estimated time to resolution: Currently unknown. Cause: A bad OC192 card. We are currently pending an ETA when the spare will arrive and be swapped out with the bad card. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.

6. resolved Sep 25, 2026, 07:21 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/23/26 at 10:22 AM Central Time. Restored at: 9/25/26 at 1:55 PM Central Time. Cause: A bad OC192 card. Affected PSAPs: PSAP: 7547, Brooke County Sheriffs Office, Brooke, WV; PSAP: 7559, Harrison-Taylor 9-1-1, Harrison, WV; PSAP: 7567, Marion County Central, Marion, WV; PSAP: 7573, Mecca 9-1-1, Monongalia, WV; PSAP: 7609, Wheeling Ohio County 9-1-1 Center, Ohio, WV.